Our Returns Promise

We stand behind the quality of every product we sell. If you receive an item that is damaged, defective, or not what you ordered, we will gladly provide a refund or replacement. Please note that we do not accept returns for change of mind – our policy is designed for genuine product issues.

7-Day Inspection Period

To ensure a smooth resolution, you must inspect your order immediately upon delivery and notify us of any issues within 7 calendar days. This includes:

• Visible damage to packaging or product
• Missing items or incorrect product received
• Functional defects (non-working parts)

Reports received after 7 days may not be eligible for return or refund, except in exceptional circumstances at our discretion.

Conditions for Returns

• Proof of purchase (order number) is required.
• Item must be in its original packaging, with all accessories and documentation.
• Return shipping costs for approved claims (damaged/faulty/incorrect) will be covered by us. We will provide instructions.
• Customized or special-order items are non-returnable unless they arrive damaged or defective.

Defective or Incorrect Items

If you receive a defective product or the wrong item, please contact us immediately at returns@automationtraders.com within the 7-day window. Include:

• Your order number
• Clear photos or a short video showing the issue (damage, defect, or incorrect item)
• A brief description of the problem

Our team will respond within 1-2 business days with return instructions. Once we receive and inspect the returned item, we will process your refund or replacement promptly.

Refunds

Approved refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If you paid by bank transfer, we will arrange a wire transfer refund (any transfer fees will be deducted, as per our payment terms).

Exchanges

If you need to exchange a damaged or defective item for the same product, we will process a replacement once the original is returned. If you wish to exchange for a different item, please follow the return process for a refund and place a new order separately.

Late or Missing Refunds

If you haven’t received a refund after the stated time, first check your bank account again. Then contact your credit card company or payment provider – it may take some time before your refund is officially posted. If you still need assistance, email us at info@automationtraders.com.

Non-Returnable Items

• Items without defects that were ordered by mistake (change of mind)
• Products damaged after delivery due to misuse, improper installation, or neglect
• Items returned after 7 days without prior approval

Need Help?

Our support team is here to answer any questions about returns or refunds: