Orders & Payment

How can I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You can pay via credit/debit card, PayPal, bank transfer, or domestic options like JazzCash/EasyPaisa.

Is your website secure?

Yes – we use SSL encryption and a secure payment gateway to protect your information.

Do you offer bulk discounts?

Absolutely! Contact us at sales@automationtraders.com with your requirements for a custom quote.

Shipping & Delivery

How long does shipping take?

Processing takes 1-3 business days, then transit varies by destination – see our Delivery Information page for estimates.

Do you ship worldwide?

Yes – we ship to over 50 countries via TCS/Leopers (Pakistan) and Aramex/FedEx/UPS (international).

Will I have to pay customs duties?

Import duties and taxes are the buyer's responsibility. Please check with your local customs office.

Can I track my order?

Yes, a tracking number will be emailed to you once your order ships.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery only for damaged, defective, or incorrect items. See our Returns & Refunds page for details.

How do I initiate a return?

Contact us at returns@automationtraders.com with your order number, photos, and description of the issue.

Warranty & Authenticity

Are your products genuine?

Yes – we source directly from manufacturers or authorized distributors. All parts are 100% authentic and factory-sealed.

Do you offer a warranty?

Most products carry the manufacturer's warranty. See our Warranty Information page for details.

Technical Support

Can you help me choose the right part?

Our team of automation engineers and biomedical technicians is available for free technical consultation. Email us with your specifications.

What are your support hours?

Email and chat are available 24/7. Phone support: 9:00 AM – 5:00 PM PST (Pakistan time).

Company Information

Where is Automation Traders located?

Our central warehouse and office are in Lahore, Pakistan. We serve customers worldwide from this location.

Do you have physical stores?

We operate primarily online, but you are welcome to visit our office by appointment. Contact us to arrange a visit.

Still Have Questions?

We're here to help! Reach out anytime: