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0 item(s) - $0.00Frequently Asked Questions (FAQ)
Frequently Asked Questions
Quick answers to common questions
1. Do you ship to the USA and internationally?
Yes, we ship worldwide. We focus on the USA with fast domestic shipping via FedEx and UPS. International orders go via DHL or FedEx International. See Delivery Information for complete details.
2. Are your parts genuine or OEM?
We source from authorized distributors and trusted suppliers. Most parts are genuine OEM. When we offer compatible or refurbished alternatives, it is clearly stated in the product description.
3. How can I be sure a part is compatible with my equipment?
We recommend checking the manufacturer's part number against your equipment manual. If you are unsure, please contact us with your equipment model and we will help verify compatibility.
4. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, bank transfers, and purchase orders for approved businesses. All payments are secure. See Payment Methods for more information.
5. How long does processing take?
Most orders are processed within 24 hours of payment confirmation. You will receive a shipping confirmation with tracking information once your order leaves our facility.
6. Can I return an item if it doesn't fit or I change my mind?
Yes, unopened items in original packaging can be returned within 30 days of delivery for a refund or exchange. Please see our Returns & Refunds page for complete details.
7. Do you offer technical support?
Our team includes experienced technicians who can assist with basic compatibility and installation questions. For in-depth technical support, we recommend contacting the manufacturer directly.
8. Do you offer discounts for bulk orders?
Yes, we offer volume pricing for many items. Please request a quote with the part numbers and quantities you need.
9. How do I track my order?
Once your order ships, you will receive an email with a tracking number and a direct link to monitor your package's journey. You can also log into your account to view order status and tracking information.
10. Is my personal and payment information secure?
Absolutely. We use 256-bit SSL encryption to protect all transactions. We do not store your credit card details on our servers. All payment data is tokenized and processed directly by our payment partners. Read our Privacy Policy for more information.
Still have questions? Contact us anytime
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